What to expect on your next visit with us

What to expect on your next visit with us

To ensure the health and safety of our community, we have instituted a few changes to your next appointment with us.

Some things that you can expect to experience include:

1. Patient Wellness Screening

Prior to your visit with us, you will be contacted by a member of our team either through text message, email, or phone (based on your preference).  Here, we will ask you a series of questions about your recent exposure to the Covid-19 to assess your risk level and eligibility to visit our office.

a. Are you experiencing any symptoms of Covid-19?
b. Have you travelled outside of Canada in the last 14 days?
c. Have you been in close contact with anyone with a confirmed case of Covid-19?

Should you answer Yes to any of the Wellness Screening questions, we will work with you to reschedule your appointment.

2. “Contact-less” Appointments

We have made updates to several of our processes to limit our “touchpoints” to as few as possible.  These changes include:

  • Taking payment over the phone
  • Digital forms, including patient medical history and surgical consent forms
  • Booking appointments over the phone
  • Digital information packages sent directly to your email

3. Patient Liaison

Prior to your next appointment with our office, you will receive a text message that you are to respond to when you’ve arrived safely.  We ask that you please wait in your car until we send you a text message to say that we are all ready for you.

You will then be greeted by our Patient Liaison who will perform a Wellness Screening, which includes taking your temperature .

Our Patient Liaison will instruct you on proper hand washing techniques and will give you a mask to wear at all times while in the clinic.

The Patient Liaison will then bring you directly to your treatment operatory where you will be cared for by one of our clinical team members.

While this may mean a greater efficiency, it does mean one unfortunate thing… our Nespresso and teaBOT will not be available at this time.  Trust us, we are as upset about this as you!


Office updates to ensure your health and safety

Office updates to ensure your health and safety

We have made several updates to our office and our protocols to ensure that the safety of both our patients and our team is held to the highest standard.

Our updates are in line with the direction provided by the Chief Medical Officer of Health, the Minister of Health, and the Royal College of Dental Surgeons of Ontario.

1. Personal Protective Equipment (PPE)

We have sourced and acquired the appropriate PPE for our team as well as for our patients who visit our office.  These changes to PPE requirements include a mask for all of those in the office (both staff and visitors), a face shield, eye protection, and a gown.

2. Screening

We have instituted a Wellness Screening procedure for all of those visiting our office, including staff and those escorting patients.

3. Infrastructural Changes

Long standing patients to our clinic may notice some of the infrastructural changes we have made.

We have installed a stronger HVAC system in all of our operatories to enable them to be negative pressure (more air leaves the room than enters).  This HVAC system works by turning over the air in each of the rooms 20x per hour.  This means completely fresh air every 3 minutes!

The air that passes through the new duct work then travels through four (4) HEPA filters, each of which are 99.97% effective at removing particles from the air.  It is then passed under UV lights in the duct work to kill any virus or bacteria that may be present.  Finally, the air travels through a plasma ion exchanger to mitigate any remaining danger before recycling back into the office for our next breath of fresh air!

4. Scheduling Appointments

We have updated our schedule to limit the number of patients in the office at any one time.  This is done to reduce/limit any direct contact among our patients and to keep everyone as safe as possible.


What constitutes a dental emergency?

What constitutes a dental emergency?

During the current COVID-19 pandemic, the Royal College of Dental Surgeons of Ontario has recommended that all non-emergency dental services be postponed to help to prevent the spread of the virus.

So, what’s an emergency?

In dentistry, an emergency is a potentially life-threatening condition that requires immediate treatment, including:

  • oral-facial trauma
  • significant infection, especially if it compromises the airway
  • prolonged bleeding
  • pain that cannot be managed by over-the-counter medications

What is urgent care?

In dentistry, urgent care is the management and treatment of conditions that require immediate attention to relieve pain and/or risk of infection.

What is non-essential care?

In dentistry, non-essential care is the provision of routine or non-urgent procedures, including:

  • recall examinations and routine radiographs
  • routine dental cleanings and preventative therapies
  • orthodontic procedures
  • extraction of asymptomatic teeth
  • restorative dentistry
  • cosmetic dentistry

These case definitions are current as of May 22, 2020.

If you feel that you are in need of emergency dental services, please phone our office.  We can be reached directly at, 905-892-0800