What to expect when you visit our office.
In Preparation
Please complete our New Patient Paperwork prior to arriving for your first appointment.
This paperwork includes a detailed Medical History, Medications, Supplement Use Questionnaire, our Privacy Policy, and Insurance Information (if applicable).
To help in the diagnosis and development of your treatment plan, please bring with you a list of all current medications and any dental insurance information you may have.
Our waiting room is open. Please come in and enjoy a tea or coffee!
At Your Consultation
Our clinical team will perform a comprehensive examination to determine the nature and extent of your periodontal condition. Dr. Fritz or Dr. Schuldt will then discuss treatment options with you and plan the best course of action for your individual case.
This appointment generally takes between 45 minutes and an 1 hour and 30 minutes. During this time you should experience little, if any, discomfort.
Our treatment coordinators will work with you to fit the treatment into your busy life as seamlessly as possible.
With your permission, we will send a digital report of your visit with us to your general dentist and/or physician to keep your records complete.
After Your Appointment
Dr. Fritz and Dr. Schuldt always leave ample time to answer questions you may have, but in the event that questions arise after you’ve gone home, you will always leave our office with an information package with answers to commonly asked questions and the direct contact information of Dr. Fritz or Dr. Schuldt
Our website and Blog are a useful archive of information. Our blog will also link you to several informational videos and publications.
Cancellations and Re-Scheduling
Our goal is to provide exceptional and timely service to all of our patients. If you must make a change to your appointment, we encourage you to let us know at least two (2) business days (Monday-Friday) prior to your scheduled appointment to avoid a cancellation or re-scheduling penalty.
If you must make a change to your appointment that requires sedation, we encourage you to let us know at least one (1) week prior to your scheduled appointment with one of our Registered Nurses to avoid a penalty.
Should you need to re-schedule your upcoming appointment within a 2 business day window (1 week for appointments requiring sedation), we will ask that you pre-pay for your next appointment.
Should you need to cancel your upcoming appointment within a 2 business day window (1 week for appointments requiring sedation), you will be subject to a $400 cancellation fee in addition to needing to pre-pay for your next appointment.
Finances
Fees
Our goal is to provide you with the very best treatment at a reasonable cost.
All of our fees are openly explained in detail before any treatment is initiated. We do not accept assignment of your insurance benefits from your insurance provider. This simply means that while we submit all claims to your insurance company for you, our policy is to receive payment of fees from you at the time of your visit and your insurance payment will be sent directly to you.
Dental Insurance
Our treatment coordination team will be glad to help you to submit your dental insurance claim. We are also happy to assist with insurance questionnaires and forms of all kinds.
Our treatment coordinators are experts in dental insurance and are available at any time to answer your specific questions.
Financing Your Treatment
We understand and are sympathetic to financial pressures, and so our treatment recommendations are always made to be conservative, whenever possible.
Please speak to one of our treatment coordinators about financing options.
We accept Visa, MasterCard, debit, e-transfer, and cash. We do not accept cheques or American Express.
Patient Satisfaction Survey
Frequently Asked Questions
There are three ways to become a patient with us:
- Your dentist, hygienist or family doctor can refer you directly.
- You can refer yourself. A referral from your family dentist is not required.
- Some of our best patients come from our best patients! We welcome and encourage referrals from our loyal patients who have visited us in the past.
There is ample free parking directly in front of our office. The office is completely barrier free (wheelchair accessible).