To ensure the health and safety of our community, we have instituted a few changes to your next appointment with us.
Some things that you can expect to experience include:
1. Patient Wellness Screening
Prior to your visit with us, you will be contacted by a member of our team either through text message, email, or phone (based on your preference). Here, we will ask you a series of questions about your recent exposure to the Covid-19 to assess your risk level and eligibility to visit our office.
a. Are you experiencing any symptoms of Covid-19?
b. Have you travelled outside of Canada in the last 14 days?
c. Have you been in close contact with anyone with a confirmed case of Covid-19?
Should you answer Yes to any of the Wellness Screening questions, we will work with you to reschedule your appointment.
2. “Contact-less” Appointments
We have made updates to several of our processes to limit our “touchpoints” to as few as possible. These changes include:
- Taking payment over the phone
- Digital forms, including patient medical history and surgical consent forms
- Booking appointments over the phone
- Digital information packages sent directly to your email
3. Patient Liaison
Prior to your next appointment with our office, you will receive a text message that you are to respond to when you’ve arrived safely. We ask that you please wait in your car until we send you a text message to say that we are all ready for you.
You will then be greeted by our Patient Liaison who will perform a Wellness Screening, which includes taking your temperature .
Our Patient Liaison will instruct you on proper hand washing techniques and will give you a mask to wear at all times while in the clinic.
The Patient Liaison will then bring you directly to your treatment operatory where you will be cared for by one of our clinical team members.
While this may mean a greater efficiency, it does mean one unfortunate thing… our Nespresso and teaBOT will not be available at this time. Trust us, we are as upset about this as you!
